Frequently asked questions (FAQs) about Volunteer Connect

This page is for volunteers. This is the place to find answers to frequently asked questions about the database we use to post opportunities, Volunteer Connect.

If you have queries about volunteering in general, please visit this page instead: FAQs about volunteering


If you log in regularly, use everything Volunteer Connect has to offer, and stay in touch with us, we are very confident that you’ll find opportunities. We hear about hundreds of placements every year from volunteers and organisations who have found each other through our service.

Go here.

On the right-hand side of the page, click on ‘Volunteer Log In’ and then click ‘Register’.

Enter the required (*) information on all four pages and wait for approval.

It’s up to you how much information you share, but keep in mind the more up to date and informative your profile is, the more likely you are to find opportunities matching your interests.

Whatever you want! It’s up to you how much information about yourself you share.

The important thing organisations want to know is what motivates you and why you are volunteering.

Try to celebrate the social value of volunteering.

Although organisations understand that many people volunteer as a pathway into other opportunities, like work, try to avoid only talking about the material or career benefits you’d like to get out of volunteering.

Many opportunities do not require a reference, so don’t worry if you don’t have any. Simply leave this section blank.

However, if the opportunity involves working with children, vulnerable people, or requires particular skills, a reference will be probably be requested. You may not be successful if you apply for these sorts of opportunities without references.

Look out for our Opportunities of the Week bulletin in your inbox, or find them all listed on our site.

Use the Opportunity Search function, ensuring you include a postcode.

Check our Facebook or Twitter feeds.

Call or email us. 0300 365 9930 /

Make sure you’ve got the opportunity open on Volunteer Connect.

Scroll to the bottom of the page and click ‘Confirm Interest’, (if you’re not logged in already, it will ask you to log in) then write the organisation a message.

If you are really keen on the opportunity, it is strongly advised you include in this message your phone number or the best way to contact you.

Once you’ve sent this, you can see the record of your contact by logging in and clicking Your Volunteer Roles.

In Recent Activity, you’ll see your message in Roles you’ve expressed interest in from the role search.

Recent Activity

  • 1. Invitations for volunteering roles that you have accepted

These are opportunities that an organisation has invited you to apply for, or for which you have applied independently, and you have made a final confirmation of interest. If an opportunity is in this tab, it means the respective organisation(s) can see your contact details.

  • 2. Roles you’ve expressed interest in from the role search

These are roles that you have found independently and clicked to confirm interest. You’re waiting for the organisation to back to you. Please allow at least one week from applying for an organisation to respond.

You’ve been invited to apply for

An organisation has posted an opportunity, and the system has suggested you as a matching volunteer because of what you’ve included in your profile. The organisation has then invited you to apply for the opportunity.

Log in and go to Your Volunteer Roles.


Scroll down to You’ve been invited to apply for

Click on View Opportunity and scroll down to see the message.

Scroll down once more, where you can either write a reply or decline interest.

The staff in the volunteering services team can see all of your entered details once you have registered. We will never pass on your details to anyone else without your permission. We will contact you from time to time asking for feedback on our service, or if we’ve found an opportunity we think you’d particularly like. You can ask to stop receiving updates at any time.

Organisations can see your email address once you have done the following

  1. - Confirmed interest in an opportunity, either independently or following an invitation.

  2. - The organisation has seen your message and replied.

  3. - You’ve then made a final confirmation of interest.

If you’re really keen on an opportunity, we strongly advise you to simply include your contact details in any of the initial correspondence with the organisation.

Log in and go to Role Search.

Scroll down and click Advanced Search.


Scroll down to Roles for Young People and click 17 and under. You may wish to fill out any of the other search criteria, too.


If an opportunity appears in Opportunity Search or elsewhere that is not in Hounslow, it means one or both of the following.

  • - The organisation is willing to recruit people from all over London.

  • - Their opportunity takes place across London.

  • If you're interested in the opportunity but worried about the distance, you may wish to see if the opportunity offers travel expenses, see this in the role description.

These are roles that will appear in Recent Activity – Invitations from volunteering roles that you’ve accepted.

You will have been invited to apply and you have written back, or you have applied independently and the organisation has written back.

If an opportunity is in this box, it means your contact details are visible to the organisation hosting the opportunity. Wait for them to get in touch, or contact us to follow up.

 0300 365 9930 /