Resolving Difficulties

This page outlines guidance on best practice for resolving difficulties with volunteers.  

Before recruiting volunteers, make sure your organisation is volunteer-ready by completing the Volunteer Management Health Check.

Best practice, as outlined in the GLV's London Volunteer Management Charter, is:

Basic Practice
Good Practice
Best Practice
Complaints Procedure Exists
Publicised and "welcomed"
Complaints recorded, monitored and acted on



Unsuccessful Applications

Unsuccessful Volunteer Applicants - Feedback Procedure
(MS Word)

Exit forms

Template Volunteer Exit Interview Form (MS Word)
Volunteer Exit Plan Form 2010 WVSDA (MS Word)
Volunteer Exit Policy WVSDA, 2010 (MS Word)

Resolving Issues

Example Resolving Volunteer Issues and Concerns Policy MS Society, 2014 (PDF)
Volunteer Complaints Procedure WVSDA (MS Word)


Other Guidance

Volunteer Rights Enquiry: Call to Action Volunteering England (PDF)
Research on the needs of volunteers, and information about the "3Rs Commitment"


Click here to be taken back to the Resource Bank